Haumann H5 Kepala Traktor

FAQ

Q1: Which trucks do you export?

A: We focus on Chinese heavy-duty trucks — HOWO (Sinotruk), SHACMAN (Shacman/Weichai) and other mainstream brands. Our range covers tractor heads, dump trucks, concrete mixers, cargo trucks, fuel tankers, mining vehicles and semi-trailers. All units are brand new unless explicitly stated otherwise.

Q2: How fast can I get a quotation?

A: Send the model, quantity and destination port through the quote form or WhatsApp. Our export team replies within 2 business hours (GMT+8, Mon–Sat) with an FOB price, and a CIF price once the port is confirmed.

Q3: Which countries do you ship to?

A: We export to 100+ countries and regions, including Africa, the Middle East, Central Asia, Southeast Asia, Latin America and Eastern Europe. We book container, flat-rack and RoRo shipping to any major port worldwide.

Q4: What documentation is included?

A: Commercial invoice, packing list, bill of lading, certificate of origin (CO) or Form E where applicable, and third-party inspection reports on request. We can also prepare destination-specific certificates when required.

Q5: What about warranty and spare parts?

A: New vehicles carry up to 3 years or 100,000 km warranty depending on model. Genuine spare parts are dispatched worldwide within 7 days, with remote technical support for maintenance and repairs.

Q6: What payment terms do you accept?

A: T/T (30% deposit, balance before shipment), L/C at sight and usance L/C. Export credit insurance is available for long-term partners.

Our Services

✅ Pre-shipment Inspection: Every unit is checked before loading — engine, transmission, hydraulics, tyres and frame. Photos and video reports are shared with the buyer so the exact condition is confirmed before shipment.

✅ Export Documentation: CO / Form E, commercial invoice, packing list, bill of lading and destination-specific certificates are prepared in-house to keep customs clearance on schedule.

✅ Global Logistics: Container, flat-rack and RoRo booking to any major port, with consolidated shipping for mixed orders and real-time tracking updates.

✅ After-sales Support: 24/7 online technical support for operation and maintenance, plus genuine spare parts dispatch within 7 days worldwide.